# Joining an interview Someone has invited you to take part in an interview, a recorded video conversation where you’re asked about your experience with a product, a service, or a company. This page explains exactly what will happen, so there are no surprises. LetsFindWhy is the video software the interview runs on. It isn’t the company doing the research. That’s whoever sent you the invitation. You don’t need an account, a password, or any software. Your invitation link opens in your web browser on a laptop, phone, or tablet. You’ll be asked for your camera and microphone, so pick a device with both and somewhere quiet to sit. ## What happens if you signed up for a study Some people are invited directly. Others find a sign-up link first and fill in a short form. If you signed up, this is the order things happen in. 1. You fill in the **Sign Up for Study** form. It asks for your name and email address, and sometimes a few extra details such as your phone number or which country you’re in. 2. You get a confirmation email. Click the link in it to confirm your address. Nothing moves forward until you do. 3. That link opens a short set of questions headed **A few quick questions**. They come one at a time, and there’s no way back to change an earlier answer, so read each one before you click Next. It usually takes a couple of minutes. 4. You reach a thank-you screen, and you’ll hear by email if you’re needed for an interview. Not everyone who signs up ends up being interviewed. Studies are usually looking for a particular mix of people (a certain age range, or people who use a product a certain way), so an invitation that doesn’t follow isn’t a judgement about you, and your answers were still useful. ## How to join your interview Your invitation email has a **Join Interview** button. That link is personal to you: it identifies you to the researcher, so please don’t forward it to anyone else. If someone else should take your place, reply to the email and ask for a link of their own. 1. Open the link at the time given in your email. If the interview is scheduled for later, you’ll see the date and a countdown showing how long until it starts. 2. On the **Join Meeting** screen, fill in **Display Name** (this is the name everyone in the call sees, so a first name is fine) and **Email Address**. Then click the join button. 1. Click **Set Up Devices**. Your browser asks for permission to use your camera and microphone. Click Allow, or the interview can’t hear or see you. 2. Check yourself in the preview. You can change which camera, microphone, and speakers to use, and you can turn your camera or microphone off before joining if you’d rather start that way. You can also correct your name here. 3. Click the join button. If the interviewer hasn’t opened the room yet, you’ll wait on a screen that says “Waiting for the moderator to let you in”, with your own video in the corner. Leave the tab open, and you’ll be brought in automatically. ## What gets recorded and who can see it Most research interviews are recorded. When recording is on, the whole session is captured (every participant’s video and audio, including yours) and saved to the account of the organization that invited you. They can watch it back, download it, and turn it into a written transcript of who said what. You get a warning before it starts: a countdown appears on screen and counts down from three. A red REC marker with a running timer then stays in the meeting for as long as recording lasts, so you can always tell whether you are being recorded. Recording usually begins as soon as you are let into the interview, and the person running it controls it, not you. Be aware that people can watch without appearing in the call. Colleagues of the researcher can join as silent observers with no camera or microphone, and you won’t see them in the meeting. If you want to know who’s watching, it’s completely fair to ask at the start. You can leave at any point using Leave meeting. You don’t have to answer a question you’d rather not answer. ## Answering questions on screen Sometimes a question appears on your screen with a scale or a list to choose from. A tap on a scale or a single-choice list saves your answer straight away. Where you pick several, put options in order, type a number or write an answer, or where you choose Other and type your own, press Send answer. You can change it for as long as the question is on screen. With an AI interviewer you can also just say your answer. It appears selected on your screen with “Heard you say…”; if that is not what you meant, tap the right one. Nobody else in the interview sees your answer, only the research team. If the team shares the results, everyone sees the overall percentages, never who answered what. Where a question offers “Prefer not to say”, you can choose that instead. ## You might be interviewed by an AI, not a person Some interviews on LetsFindWhy are run by an AI moderator instead of a human. It joins the call as a participant called AI Moderator, greets you in a synthetic voice, asks the researcher’s questions in order, listens to your answers, and sometimes asks a follow-up based on what you just said. When it reaches the end it says so and leaves. Talk to it as you would to a person, in full sentences. Its tile shows the question being asked and whether it’s listening or speaking, and there’s a Continue button you can press yourself once you’ve said everything you want to on a question. An AI-run interview is recorded the same way a human-run one is, and a real person reviews it afterwards. A human researcher can also join partway through and take over. ## Consent forms, and who to ask about your recording The researcher may ask you to read and sign one or more consent forms on this site before the interview. Your invitation email links to them, and if you open your meeting link first you are taken there. You sign once, by drawing your signature or typing your name, and the same signature goes on every document. The forms are the researcher’s, and so is the decision about what happens to your recording. If something in them is unclear, or you’re not comfortable with it, contact the researcher using the details in the form before you sign. You can also decline, and change your mind later from the same link. When you sign we store your name, your signature if you drew one, the time, your IP address and browser, and a copy of exactly what you were shown. What you signed stays readable at your link, even after the study ends. Until you join the interview you can redraw or clear your signature there; after that, ask the researcher if you want to withdraw. If the researcher hasn’t asked you to sign anything, they are still responsible for telling you how your recording will be used, how long it’s kept, and who will see it. Reply to the invitation email and ask before you join; you’re entitled to an answer. ## If something goes wrong - No camera or microphone? Check that you clicked Allow on the browser’s permission prompt, close any other app using the camera, then reload the page. - Dropped out mid-interview? Open your invitation link again. It still works, and you’ll rejoin the same interview. - Still stuck? Reply to the invitation email, and the person running the interview can help. For step-by-step fixes, see [Troubleshooting](https://letsfindwhy.com/docs/troubleshooting). ## Related pages - [Troubleshooting](https://letsfindwhy.com/docs/troubleshooting) - [AI-moderated interviews](https://letsfindwhy.com/docs/ai-moderation) - [Recording & playback](https://letsfindwhy.com/docs/recording) - [Meetings & live sessions](https://letsfindwhy.com/docs/meetings)