<!-- https://letsfindwhy.com/ -->
<!-- title: AI or Human-Moderated Customer Interviews - LetsFindWhy -->
<!-- description: Customer interviews moderated by AI or by your own researchers. Let the LetsFindWhy AI moderator run your discussion guide, or lead the interview yourself, while your team watches live, with recording, transcripts, and participant recruitment built in. -->

# Customer interviews that run themselves

Write a discussion guide and our AI moderator interviews your customers — while your whole team watches live.

[Start Free Trial](https://letsfindwhy.com/auth/sign-up)[View Pricing](https://letsfindwhy.com/pricing)

Free trial · Sign up with just your email

## How it works

1

### Write your discussion guide

Start from a reusable template so every interview covers what matters.

2

### Run the interviews

Moderate sessions yourself, or let the AI moderator conduct them for you.

3

### Learn together

Your team observes live without joining the call, and recordings keep every insight on hand.

## Everything a qualitative study needs

From the discussion guide to the quote in your report: interviews, observers, recordings, transcripts and analysis in one place.

## [AI Moderator](https://letsfindwhy.com/docs/ai-moderation)

Host interviews yourself or let AI moderate them automatically

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## [Discussion Guides](https://letsfindwhy.com/docs/discussion-guides)

Reusable question templates for consistent interviews

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## [Activities](https://letsfindwhy.com/docs/media-library)

Share images and collaborate on a shared whiteboard during interviews

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## [HD Video Interviews](https://letsfindwhy.com/docs/meetings)

Up to 1080p video for one-to-one interviews and small groups, in the browser with nothing to install

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## [Observer Mode](https://letsfindwhy.com/docs/meetings)

Bring your whole team along so everyone hears the customer firsthand

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## [Encrypted Calls & Recordings](https://letsfindwhy.com/docs/recording)

Calls are encrypted in transit, and recordings are encrypted at rest and deleted when your retention window ends

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## [Recording](https://letsfindwhy.com/docs/recording)

Record every interview automatically or with one click, then play it back or download the video

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## [Searchable Transcripts](https://letsfindwhy.com/docs/transcripts)

Every recording transcribed automatically — search a word, jump to the moment

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## [Participant Recruitment](https://letsfindwhy.com/docs/recruitment)

One shareable link and a screener that qualifies the right people

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## [Surveys](https://letsfindwhy.com/docs/surveys)

Free questionnaires behind a link, before or after your interviews

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## [Consent Forms](https://letsfindwhy.com/docs/consent-forms)

Participants sign before they join, with a record you can show an auditor

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## [Upload Existing Recordings](https://letsfindwhy.com/docs/media-library)

Bring in interviews you already have and get them transcribed automatically

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## [AI Agents & API](https://letsfindwhy.com/docs/agents)

Run your research from Claude Code, another AI agent, or the REST API

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## [AI Analysis](https://letsfindwhy.com/docs/ai-analysis)

Ask questions across every interview and get answers quoted from the transcripts

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## [Multi-Market Research](https://letsfindwhy.com/docs/multi-language)

Interview in your respondents’ language while observers read along live in their own

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## Ready to hear from your customers?

Start interviewing this week. Your free trial includes the AI moderator.

[Start Free Trial](https://letsfindwhy.com/auth/sign-up)[View Pricing](https://letsfindwhy.com/pricing)