LetsFindWhy

Joining an interview

Someone has invited you to take part in an interview, a recorded video conversation where you’re asked about your experience with a product, a service, or a company. This page explains exactly what will happen, so there are no surprises.

LetsFindWhy is the video software the interview runs on. It isn’t the company doing the research. That’s whoever sent you the invitation.

You don’t need an account, a password, or any software. Your invitation link opens in your web browser on a laptop, phone, or tablet. You’ll be asked for your camera and microphone, so pick a device with both and somewhere quiet to sit.

What happens if you signed up for a study

Some people are invited directly. Others find a sign-up link first and fill in a short form. If you signed up, this is the order things happen in.

  1. You fill in the Sign Up for Study form. It asks for your name and email address, and sometimes a few extra details such as your phone number or which country you’re in.
  2. You get a confirmation email. Click the link in it to confirm your address. Nothing moves forward until you do.
  3. That link opens a short set of questions headed A few quick questions. They come one at a time, and there’s no way back to change an earlier answer, so read each one before you click Next. It usually takes a couple of minutes.
  4. You reach a thank-you screen, and you’ll hear by email if you’re needed for an interview.

Not everyone who signs up ends up being interviewed. Studies are usually looking for a particular mix of people (a certain age range, or people who use a product a certain way), so an invitation that doesn’t follow isn’t a judgement about you, and your answers were still useful.

How to join your interview

Your invitation email has a Join Interview button. That link is personal to you: it identifies you to the researcher, so please don’t forward it to anyone else. If someone else should take your place, reply to the email and ask for a link of their own.

  1. Open the link at the time given in your email. If the interview is scheduled for later, you’ll see the date and a countdown showing how long until it starts.
  2. On the Join Meeting screen, fill in Display Name (this is the name everyone in the call sees, so a first name is fine) and Email Address. Then click the join button.
  1. Click Set Up Devices. Your browser asks for permission to use your camera and microphone. Click Allow, or the interview can’t hear or see you.
  2. Check yourself in the preview. You can change which camera, microphone, and speakers to use, and you can turn your camera or microphone off before joining if you’d rather start that way. You can also correct your name here.
  3. Click the join button. If the interviewer hasn’t opened the room yet, you’ll wait on a screen that says “Waiting for the moderator to let you in”, with your own video in the corner. Leave the tab open, and you’ll be brought in automatically.

What gets recorded and who can see it

Most research interviews are recorded. When recording is on, the whole session is captured (every participant’s video and audio, including yours) and saved to the account of the organisation that invited you. They can watch it back, download it, and turn it into a written transcript of who said what.

You can tell when recording has started: a red REC marker with a timer appears in the meeting. Before it starts there’s nothing to see, so the marker appearing is your signal. The person running the interview controls it, not you.

Be aware that people can watch without appearing in the call. Colleagues of the researcher can join as silent observers with no camera or microphone, and you won’t see them in the meeting. If you want to know who’s watching, it’s completely fair to ask at the start.

You can leave at any point using Leave meeting. You don’t have to answer a question you’d rather not answer.

You might be interviewed by an AI, not a person

Some interviews on LetsFindWhy are run by an AI moderator instead of a human. It joins the call as a participant called AI Moderator, greets you in a synthetic voice, asks the researcher’s questions in order, listens to your answers, and sometimes asks a follow-up based on what you just said. When it reaches the end it says so and leaves.

Talk to it as you would to a person, in full sentences. Its tile shows the question being asked and whether it’s listening or speaking, and there’s a Continue button you can press yourself once you’ve said everything you want to on a question.

An AI-run interview is recorded the same way a human-run one is, and a real person reviews it afterwards. A human researcher can also join partway through and take over.

Who to ask about how your recording will be used

The researcher who invited you is responsible for telling you how your recording will be used, how long it’s kept, and who it will be shown to, and for getting your agreement before you take part. They are the people to ask, and the right time to ask is before you join.

LetsFindWhy only provides the video software. It doesn’t decide what happens to your recording and doesn’t collect your agreement on the researcher’s behalf. Any consent form, information sheet, or privacy notice comes from them, usually by email before the interview.

If you haven’t been told what your recording is for, or you’re not comfortable with the answer, reply to the invitation email and ask before you join. It’s a reasonable question and you’re entitled to an answer.

If something goes wrong

  • No camera or microphone? Check that you clicked Allow on the browser’s permission prompt, close any other app using the camera, then reload the page.
  • Dropped out mid-interview? Open your invitation link again. It still works, and you’ll rejoin the same interview.
  • Still stuck? Reply to the invitation email, and the person running the interview can help. For step-by-step fixes, see Troubleshooting.

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